Travel support
Help Center
Answers to the questions travellers ask us most, about bookings, payments, changes, refunds and documents. Can't find yours? Talk to a real person.
Quick links
Find help fast
My enquiriesEvery trip you have asked us about, with its reference number and current status.Open My Enquiries →My quotesOpen the quotes your travel expert sent, compare them, and accept the one you want.Open My Quotes →Payments & refundsEvery payment and refund on your account, with the reference for each one.Open Payments →Travel documentsUpload the passport, visa or ID we ask for, and find the tickets and vouchers we issue.Open Documents →Cancellation policyWhat you get back when you cancel a flight, hotel, holiday package, visa or insurance.Read the policy →FAQsShort answers on bookings, payments, cancellations and travel support.Browse FAQs →
My Account pages open after a quick sign-in with your mobile number and a one-time code.
Step by step
How booking works
- 1Tell us about your trip
Search flights, hotels, holidays or cabs, or send a trip enquiry. Verify your mobile number with a 6-digit OTP and your request reaches our team straight away.
- 2A travel expert calls you
They confirm your dates, travellers and budget, then check availability and find the best fares and stays for you.
- 3Review your quote
Your personalised quote arrives as a secure link and in My Account → My Quotes. It shows what is included, the total payable and how long the price is held.
- 4Accept and pay
Accept the quote, then pay in full or pay an advance to block your booking and settle the balance before you travel.
- 5Travel with support
We share your tickets and vouchers before departure, and our team is a call or WhatsApp message away during your trip.
Bookings & quotes
How do I book a flight?
Choose Flights, enter your route, dates and travellers, and send the request. Verify your mobile number with the OTP and a travel expert calls you with the best fare we can get. Once you confirm and pay, we issue the ticket and email it to you.
How do I book a hotel, holiday package or cab?
Open the hotel, package or cab you like and request a quote. Our expert checks availability for your dates, can customise a package to suit you, and sends you the final price.
Where can I see my quote?
Use the link your travel expert sends you, or sign in and open My Account → My Quotes. Each quote shows what is included, the total payable and the date it is valid until.
Can I change something in my quote?
Yes. Tell your travel expert what you would like to change (dates, hotel, room type or add-ons) and they will send a revised quote. If a quote does not suit you, decline it with a short reason and we will put together a better option.
My quote has expired. What now?
Prices change with availability, so every quote has a validity date. Ask your travel expert for a refreshed quote and you can pay on the same page.
Can you book for a group or a company?
Yes. Tell us the number of travellers when you enquire and we will plan for the whole group. For company trips, offsites and team travel, visit Business Travel or write to corporatesolutions@flymyjourney.com.
Payments & refunds
How can I pay?
Open your quote and pay securely by UPI, debit or credit card, net banking or wallet through Razorpay. You can also pay your travel expert directly by bank transfer or UPI, and they will record it against your booking.
Do I have to pay the full amount upfront?
No. You can pay in full, or pay an advance to block your booking and pay the balance later. For holiday packages, the balance is due before departure.
Is paying online safe?
Yes. Online payments go through Razorpay's PCI-DSS compliant checkout. We never see or store your card details.
Where can I see what I have paid?
Sign in and open My Account → Payments. It lists every payment and refund on your account with its reference.
When will I get my refund?
Refunds go back to your original payment method within 7–10 working days after the cancellation is processed. How much comes back depends on the airline, hotel or supplier rules. See our Cancellation Policy for details.
Changes & cancellations
How do I cancel a booking?
Call or WhatsApp +91 7500099660, or email support@flymyjourney.com with your booking reference. Our team will tell you the applicable charges and process the cancellation.
Can I change my travel dates?
Usually, yes. Date changes depend on the airline's fare rules and the hotel's policy, and may carry a change fee plus any difference in fare. Contact us as early as you can for the best options.
Can I correct a name on my ticket?
Names must match your passport or government ID exactly. Once a flight ticket is issued, names generally cannot be changed, so please check traveller details carefully before you pay.
What are the cancellation charges for holiday packages?
Each package lists its own cancellation terms in your quote. Typically: more than 30 days before travel, 90% refund; 15–30 days, 50%; 7–14 days, 25%; less than 7 days, no refund.
Documents & visas
How do I share my passport or ID?
When your booking needs documents, we ask for them in My Account → Documents. Upload a clear PDF, JPG, PNG or HEIC file (up to 15 MB) with all four corners visible. Your documents are stored privately and are seen only by our team.
Do I need to upload my documents again for my next trip?
Usually not. Once we have verified a document, it is reused for your future bookings while it is still valid. Passports must be valid for at least six months after your return date.
Where are my tickets and vouchers?
We email them to you before you travel. Documents we issue also appear under "Issued by us" in My Account → Documents.
Can you help with my visa?
Yes. Choose Visa on the home page and tell us your destination and travel dates. We guide you on the requirements and paperwork. Approval is always at the discretion of the embassy, consulate or immigration authority, and embassy fees are non-refundable.
Do you offer travel insurance?
Yes. Choose Insurance on the home page to request a policy for your trip. Premiums cannot be refunded once the policy is issued.
Your account
How do I sign in?
Tap My Account, enter your mobile number and type the 6-digit OTP we text you. There is no password to remember.
I didn't receive the OTP.
Check that the number is correct and wait a minute before trying again. If the code still does not arrive, call or WhatsApp us on +91 7500099660.
I haven't heard back about my enquiry.
Our team usually calls within minutes of your enquiry. If you haven't heard from us, WhatsApp us on +91 7500099660 with your enquiry reference.
How do I save trips for later?
Tap the heart on any package, hotel or destination to add it to your Wishlist, then find it in My Account → Wishlist.
Is there an AI assistant I can ask?
Yes. FlyBot, in the corner of every page, can suggest trips, compare options and start a quote for you. For anything about an existing booking, please talk to our team.
Talk to us
Still need help?
Booking for your company? Write to corporatesolutions@flymyjourney.com or visit Business Travel.
Still stuck? Talk to a real person.
Call or WhatsApp our travel experts, or email contact@flymyjourney.com.
